Accident Hotline

If you're involved in a car accident in NSW, follow these steps:

• Ensure your safety and that of others involved.
• If anyone is injured, call emergency services (000) immediately.
• Exchange details with other drivers (name, address, contact, license, and insurance details).
• If the accident causes injury or damage to property or vehicles that needs towing, report it to the police within 24 hours.
• Call Dial A Tow to assist with your vehicle recovery.

Yes, you have the right to choose any towing service after an accident. You are not obligated to use the towing company suggested by the other party or emergency services. Dial A Tow provides prompt and reliable accident towing services across New South Wales.

Call Dial A Tow at 1300 351 351, and we will send a tow truck to your location as quickly as possible. Provide us with details of your location and the nature of the accident to ensure timely and appropriate assistance.

Towing costs are generally covered by comprehensive insurance policies. It’s important to confirm with your insurer, but if you have coverage for accidents, your towing expenses are likely included. 

Yes, you can choose to have your car towed to a repair shop of your choice, including panel beaters or mechanics. Dial A Tow can transport your vehicle to any repair facility in NSW - or even Australia-Wide!

If your vehicle is written off, it means the repair costs exceed the vehicle's value. Your insurance provider will usually need to assess the damage before advising you on the next steps. Dial A Tow can assist in towing your vehicle to a wrecking yard, storage facility, or any designated location.

We strive to dispatch tow trucks as quickly as possible. Response times depend on traffic, weather, and location, but we average a fast arrival time of less than 15 minutes from the time of phone call to our arrival within our service areas.

Yes, Dial A Tow offers secure vehicle storage if your vehicle requires temporary housing after an accident. We can hold your vehicle until your insurance provider or repairer is ready to take over.

We tow a wide variety of vehicles, including cars, vans, motorcycles, and SUVs. Whether it's a standard sedan or a specialty vehicle, Dial A Tow is equipped to handle all towing requirements.

If you witness a car accident, ensure your safety first. Assess the situation and if required, call emergency services (000) immediately. If needed, contact Dial A Tow at 1300 351 351 to arrange towing for the affected vehicles, or provide our contact information to those involved.

Yes, for car accident towing, after-hours towing (nighttime, weekends, and public holidays) may incur additional fees. Our team will provide transparent pricing at the time of your call, so there are no surprises.

If you or the "at fault" driver has comprehensive insurance, this will most likely be covered by them.

For accident towing, most payments are made by your/at fault party's insurance company.

We accept a variety of payment methods, including credit cards, debit cards, EFTPOS and bank transfer. For customers covered by insurance, we can liaise directly with your insurer.

Yes, where safe and appropriate, our towing experts can provide you with transport during the tow if you feel comfortable doing so. However, depending on your location and safety, it is usually recommended to find alternative transportation, especially if you have been in an accident or your vehicle is being towed over a long distance.